Privacy Policy

This website (the “Site”) has been established and is operated by i-Transport for the purpose of delivering the Travel Plan obligations related to various CALA development projects.

i-Transport and CALA are joint Data Controllers in relation to the data collected in connection with the Travel Plans being administered by the Site. We, i-Transport, will be your main point of contact in relation to use of your data in connection with a Travel Plan and will manage all engagement with you on our own behalf and on behalf of CALA. When we refer to “we” and “us” and “our” in this Privacy Policy, we are referring to i-Transport.

Who are we?

We are i-Transport LLP, a specialist transport planning practice and a Limited Liability Partnership registered in England under number OC311185 (Registered Office – 3rd Floor, One London Square, Cross Lanes, Guildford, Surrey, GU1 1UN). i-Transport is appointed by CALA as Travel Plan Coordinator to conduct the Travel Plan services on its behalf for the development sites detailed on this Site.

For information, CALA’s details are also included here:

CALA Management Limited is a limited company registered in Scotland. Registered number: SC053746. Registered office: Adam House, 5 Mid New Cultins, Edinburgh, EH11 4DU. Email:

CALA will receive only anonymised information from i-Transport.

This statement sets forth our privacy policy in relation to information we collect from this Site, describing the practices we follow to respect the privacy of all visitors. This policy is effective from 1 September 2021.

At i-Transport LLP we have focused on implementing fair information practices that are designed to protect your privacy. If you have questions or you do not feel that your concerns have been addressed in our privacy statement, or you just want to talk with us, feel free to contact us by email at

Data Protection

What data do we collect and how?

We collect personally identifiable information that is voluntarily provided by visitors to this Site (“User Data”) (i.e. through enquiry forms, survey forms and emails) and through the collection of cookies (see below).

The User Data that i-Transport LLP receives from Site visitors includes name, title, address, email address, screen name, telephone and fax numbers, and any other information provided to us by visitors in email messages or attachments which may include banking details.

i-Transport does not use automated decision-making, including profiling.

Why do we collect data?

User Data is collected in order to provide travel information services and meet requests for travel incentives which are being offered under the approved Travel Plans for the CALA development sites covered by the Site.

Examples of such services include :

  • responding to your request if you contact us with a question
  • registering you for a Travel Plan event at a development site
  • facilitating your request for any applicable travel vouchers
  • accepting your entry to a prize draw or competition
  • recording your (voluntary) participation in travel plan monitoring to enable i-Transport and CALA to report to the local authorities on the implementation of the Travel Plans
  • providing you with information about Travel Plan events, travel information and travel plan performance monitoring

It is i-Transport LLP’s policy to limit the information collected to only the minimum information required to complete a Site visitor’s request. Where practical we will use anonymised data to carry out any travel plan monitoring and reporting.

Collection of Sensitive Information

i-Transport LLP’s intention is not to seek any sensitive information through our Site. Sensitive information includes a number of types of data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life, or criminal record.

Use of User Data

User Data obtained by the Site is used only for the internal business purposes of i-Transport LLP and CALA for the purposes described in this privacy policy.

User data is not shared with others for unrelated purposes unless stated in this Privacy Policy or otherwise communicated to the Site visitor.

To use your personal data for the purposes described in this privacy policy we will rely on a condition known as “legitimate interests”. It is in our legitimate interests to collect your personal data as it provides us with the information that we need to provide our services (namely to provide you with information on the Travel Plan that you have enquired about) to you more effectively, or to report on the success of the Travel Plan in accordance with CALA’s legal obligations for its development sites.

i-Transport LLP makes every practical effort to avoid excessive or irrelevant collection of data. We will always obtain the minimum data needed to achieve this legitimate interest.  If a visitor believes the Site has collected excessive information, we encourage the visitor to contact us at to raise any concerns.

Except for instances where visitors explicitly choose to receive specific i-Transport LLP marketing or other informational materials, i-Transport LLP will not use personal data collected from the Site to distribute marketing or informational materials.

Data Retention

If you submit data to us in connection with the services offered on the Site, we will store this data securely on our internal servers, and retain this data for the minimum period required. This will include:

  • For travel vouchers, personal data including name, address, email address and bank details will be deleted 3 months after information has been provided by the visitor. We will maintain a record of the plot number that has received the travel voucher for a period of 12 years.
  • For any data collected via online questionnaires (e.g. Survey Monkey), personal data will be removed (or anonymised) 12 months after the deadline of any questionnaire.

Third Parties

It is i-Transport LLP’s policy only to disclose User Data to third parties under the following circumstances:

  • when explicitly requested by the visitor;
  • when required in order to provide a sustainable travel voucher (e.g. bus travel voucher)

Third parties could include bus companies (e.g. Stagecoach or Thames Valley), walking and cycling shops, bicycle user groups and other sustainable travel groups, individuals, companies which have been identified to help encourage sustainable travel to and from each of the developments.

Categories of third parties that i-Transport may share personally identifiable information with include state, and local government entities. This Site does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Use of Cookies

A cookie is a tiny element of data that a website can send to a visitor’s computer’s browser so that this computer will be recognised by the site on their return. Cookies allow our web server to recognise a computer on connection to the Site, which in turn allows the server to make downloading of pages faster than on first viewing. In addition, cookies may also be used by us to establish statistics about the use of the Site by Internet users by gathering and analysing data such as: most visited pages, time spent by users on each page, site performance, etc. By collecting and using such data, we hope to improve the quality of the Site.

The data collected by our servers and/or through cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above.

Navigation data about site viewers is automatically collected by our servers. If you do not wish to have this navigation data collected, we recommend that you do not use the Site. A visitor can also set their browser to block the recording of cookies on their hard drive to minimise the amount of data that may be collected about your navigating on the Site. The browser on a computer can be set to notify the

user when a cookie is being recorded on their computer’s hard drive. Most browsers can also be set to keep cookies from being recorded on their computer. However, for optimal use of the Site, we recommend that visitors do not block the recording of cookies on their computer.

All i-Transport LLP servers and computer systems are protected from outside intrusions. As a result, all data that may be collected about Site viewers through the use of cookies will be protected from unauthorised access.

Cookies used on the Site are only active for the duration of the visit. Cookies used on this site are not stored on visitor’s computer once you have closed your web browser. Information generated by the use of cookies may be compiled into an aggregate form so that no individual can be identified.

We may at some stage use cookies to identify users when they visit the Site to use personalised services. In such circumstances these cookies may be kept on the hard drive of their computer following closure of the web browser. Cookies used in connection with such services enable us to build up a profile of our users and to develop personalised versions of the Site.

For more information about cookies, please see the Information Commissioner’s website home page ( or the Interactive Advertising Bureau.

A visitor may choose to not receive a cookie file by enabling your web browser to refuse cookies. The procedure for refusal of cookies may vary for different software products. Please check with your internet browser software help or your software supplier if you wish to refuse cookies.

Transfer of User Data outside the User Jurisdiction

The Internet is a global environment, therefore to provide the Site we may need to transfer User Data to locations outside the jurisdiction in which a visitor is viewing the Site (the User Jurisdiction) and process User Data outside the User Jurisdiction. If the User Jurisdiction is within the European Economic Area (the EEA) please note that such transfers and processing of personal data may be in locations outside the EEA. Any data sent or uploaded by users may be accessible in jurisdictions outside the User Jurisdiction (including outside the EEA). The level of data protection offered in such jurisdictions may be less than that offered within the User Jurisdiction or (as the case may be) within the EEA.

User Data may be controlled and processed by any of i-Transport LLP’s offices. The location of our offices may change from time to time and i-Transport LLP may acquire offices in any number of countries or territories at any time, any one or more of which may act as controllers of and/or process personal information of visitors. By continuing to use the Site and by providing any personal data

(including sensitive personal data) to us via the Site or email addresses provided on the Site, visitors are consenting to such transfers, provided that they are in accordance with our legal obligations under relevant data protection legislation in force at the time and the purposes set out above and elsewhere in any Legal Notice and this Privacy Policy. Please do not send us any personal data if you do not consent to the transfer of this information to locations outside the User Jurisdiction (including, if applicable, outside the EEA).

Third-party Links

There are several places throughout this Site that may link to other Websites that do not operate under i-Transport LLP’s privacy practices. When visitors link to other Websites, i-Transport LLP’s privacy practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any personally identifiable information. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.


As a policy, visitors are not required to register to gain access to this Site. Personally identifiable information provided to i-Transport through this Site is provided voluntarily by visitors.

You have various rights over the usage and storage of your data:

  • A right to access (you have the right to request copies of your personal data and associated information about our processing activities)
  • a right to unsubscribe from communications (withdrawing your consent for us to provide you with information)
  • A right to rectify any inaccurate personal data held by us about you
  • A right to erasure of personal data held by us about you
  • A right to object to our processing of personal data held by us about you
  • A right to ask us to restrict our processing of your personal data while we deal with certain concerns raised by you
  • A right to data portability (you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions).

Further information on the rights you have can be found at

Visitors wishing to exercise any of these rights should contact i-Transport LLP at

If you have any concerns regarding our processing of your personal data, we would be happy to address your query in the first instance. However, if you are not satisfied with our handling of data or any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner’s Office. Their contact details can be found at


All i-Transport LLP members and employees are instructed to follow a practice-wide security policy. Only authorised personnel are provided access to personally-identifiable information and these employees are required to agree to ensure confidentiality of this information.


i-Transport LLP reserves the right to modify or amend this policy at any time. The effective date will be displayed at the beginning of this statement. To keep visitors informed, i-Transport LLP will notify users of material changes to this Privacy Policy by prominently identifying a link on the Site home page to the updated Privacy Policy for a period of not less than two weeks.


By continuing to use the Site and by providing any personal data (including sensitive personal data) to us via the Site or email addresses provided on the Site, visitors are consenting to our use of your personal data as set out in this Privacy Policy. Please do not send us any personal data if you do not want that information to be used by us in this manner.


All documents, programmes, logos, publications, designs, products, processes, software, technology, information, and ideas (Content) provided by or described in this Site are the property of i-Transport LLP and/or its affiliates or suppliers and are protected by U.K. and international copyright laws and other intellectual property laws, unless stated otherwise. The Content is provided to users of this Site for informational purposes only. Except as expressly permitted below or by applicable law, users may not copy (except to the extent required in order to use the site in accordance with any Legal Notice), store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or otherwise make available or communicate to the public any part of the Site or systematically extract material from the Site or any document available through it or in any other way exploit commercially all or any part of the Site or any document available through it without our prior written permission. If you wish to reproduce the material on this site, or for any other queries, please contact the web editor at Explain how and why you wish to use the materials and include your name, organisation, telephone number and email address.

Users may print or save one copy of any page of the Site and documents available through it (other than documents provided by third parties) for their own personal use. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.